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Frequently Asked Questions - Cebuanas.com Philippines Dating

How to Join
Don't have an Email Address yet?
How to create an email address?
Why should I Upgrade? (Men)
What are the Membeship Plans?
What Mode of Payments do you accept?
Why should I Pay? (Men)
How to Upgrade my Stars? (Women)
Why should I Upgrade? (Women)
What is Star all about?
How to Upload my Photos?
Can I Delete my Photos?
Can I remove my Account?
Who can view First-Class Members?
Auto-Recurring Cancellation
Why are my Stars are gone? (Women)
Why are my messages/smiles gone?
How to turn my Profile OFF?
When to use the Chat feature
How to connect to Chat?
How to change my Password?
How to recover userID / Password?
How can I Update my Profile?
How to check and send messages?
How to send smiles?
Who viewed me?
How to send flowers?
Any questions not answered here?

How to Join?

Go to the Sign-Up page, complete the fields required and click "Join Now" button. Membership is Free.

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Don't have an Email Address yet?

You will need and Email address to register. We will use this to contact you about your Cebuanas.com account.

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How to create an Email Address?

Creating a free email account is easy. Register to yahoo.com or gmail.com

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Why should I Upgrade? (Men)

All members must upgrade their membership to be able to access and use the features of Cebuanas.com. You can send and receive unlimited messages to and from the other members. Send unlimited chat replies and increase the chances of finding a potential partner.


Filipina girls are 100%-Free to use all the features of Cebuanas.com, provided that they have an approved photos with a complete profile description and looking for.

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What are the Membership Plans?

We offer this Membership plans :

1 Month

3 Months

6 Months

12 Months

For more information, login to your account and click the Upgrade Membership button. For inquiries and assistance, please contact our LiveHelp.

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What Mode of Payment do you accept?

Skrill PayPal Invoice Wordremit Remittance Remitly

Why should I Pay? (Men)

Men need to pay to upgrade their membership because Cebuanas.com is an online dating service company that assists you of your search for love. We have staffs to review the profiles of every woman, preventing you to be scammed and abused. Plus, we have 2 Live-Help girls to answer you of your queries 24 hours. Also, this is one way of providing that men are serious in their desire to meet a prospective partner.

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How to Upgrade my Stars? (Women)

By adding photos, your account will be upgraded. Filipina Girls are required to have an approved photos on their profiles. Be sure it's a latest, clear photo of yourself.

Then complete your profile by writing a descriptive information about yourself and know what characteristics in a man you are looking for. It is best to compose a minimum of 300 words to really express your preference.

For assistance, please contact LiveHelp in our contact us page.

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Why should I Upgrade? (Women)

Girls must upgrade their accounts to be able to use all the features of Cebuanas.com.

An upgraded membership will help you find a potential match, and you will have 80% chances to be seen by featured men. These guys, we think, are real for the girls who are looking for life partner and true love.

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What is Star all about?

Stars are our way of rating your profile. It ranges from 1 to 5, 5 being the highest. For more information, go to your profile and visit Rating Information link.

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How to Upload my Photos?

Click any of these buttons found in your member page, and follow the instruction after.


Add Photo Buttons
Browse Photos

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Can I Delete my Photos?

Yes, you can delete your photos. On your member page, go to links Add Photo > Manage my Photo


Delete Photos

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Can I remove my Account?

Existing accounts are not removed. We only deactivate your account and your profile will not be accessible. To reactivate, please contact LiveHelp.

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Who can view First-Class Members?

First-Class men under 1 year subscription have the only privilege to view the profiles and communicate with First-Class ladies, plus they can view the profiles of all members.

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Auto-Recurring Cancellation for Paypal

For concerns about cancellation of auto-recurring subscriptions, please email us directly at billing@interwebtechcorp.com or use our contact us page to message Livehelp.

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Why are my Stars are gone? (Women)

Stars drop down due to the following reason:

  • You were reported abuse as a scammer or asking money
  • Uploaded unclear, vulgar, celebrity and/or fake photos
  • Marketing other products to members
  • Giving of personal numbers, email address, and IM info.
  • Multiple accounts

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Why are my messages/smiles gone?

6 month old messages and smiles are automatically deleted for maintenance purposes.

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How to turn my Profile OFF?

Please contact LiveHelp at our contact us page for assistance in turning your profile off.

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When to use the Chat feature

Interested to chit-chat with the Foreign men or Filipina girls? Open the chat and send chat messages to all the online members you like.

All the members can open and see the webcam chat. Men with upgraded membership have no limits in using the chat feature. Filipina ladies with approved photos can send and read chat messages to the men.

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How to connect to Chat?

Click a picture of a girl or man. It will open a chat tab, then send your message.

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How to change my Password?

In your member page, go to links Manage My Profile > Update My Profile > Change Password

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I forgot my User ID/Password. How to recover it?

On the homepage, click on the link Forgot ID / Password? and follow instructions to retrieve your UserID and/or password.

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How can I Update my Profile?

After Login, click Manage My Profile link found in your member page. Then click the link Update My Profile and edit the fields you want to update.

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How to check and send messages?

To check your messages, go to your profile and click on link Message.

To send a message, choose a member that you want to send message to, click on the envelope icon and it will direct you to the write area.

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How to send smiles?

To send a smile, choose a member that you want to send smile to, click on the smile icon and a pop-up window will appear.

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Who viewed me?

These are the members who viewed your profile and showed interest in your profile.

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How to send flowers?

On your profile, click on the Send Flowers icon. Choose from any of the packages you like and click Order Now. Read Terms and Conditions for more information. If you need further assistance, please Contact Us.

Reminders: The Flower Package Delivery Service is not refundable but you can send the package to another girl if there are problems encountered on delivering it to your desired recipient.

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Any questions not answered here?

Please browse to our Contact Us page and send us a message.

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